It would be difficult to find a company that hasn’t been affected by emerging modernization trends. IoT, artificial intelligence, blockchain – you name it – are becoming popular buzz terms in every industry. Although a big part of this is overrated, technological development is undeniably one of the most significant transformations of our time. By the end of 2019, spending on digitization should reach $1.7 trillion worldwide, which is a 42% increase since 2017.
It’s easy to talk about technological advancements when you run a tech business – everything’s already optimized and ready to meet modernization. It’s a different story with field service companies. The industry has been around for decades, and as the major part of work is done manually, it takes a lot of time to make shifts.
One of the most severe issues going through new working techniques and tools is employee resistance. There can be plenty of reasons why employees look at tech development suspiciously: aging workforce and complicated adaptation period, different pace and views on work, or too complicated information.
Furthermore, people resist because of the fear of the unknown, lack of communication and consultations, unclear goals and values, fear of losing a current position, lack of skills.
So, if you’re planning on setting new software within your team and facing struggles, we have a few useful tips. Tasker clients share their stories about the difficulties of implementing new systems, and how they managed to overcome them. We want to share these insights with you and help you find a way out of this vicious circle.
Tasker and Lithuania Post Case
Lithuania Post set a goal to modernize Lithuanian post office services. They did what was promised, and in less than six months after the idea was born, Lithuania Post launched the Digital Mail Carriers project. The main idea behind it was to equip 2000 mail carriers with tablets, mobile printers, and Tasker software to execute most of the workload online and digitally.
Of course, it was naive to expect that everyone would be on board. The company faced a lot of resistance from their team, but after a long onboarding process, educational presentations, and bonuses, the situation changed.
Lithuania Post motivated employees by opening new mobile mail carrier positions. Mobile carriers had to take on more customers and bigger territories. To achieve desired results, they were motivated with higher salaries, company vehicles, and the latest tablets to carry out assignments to maintain excellent results.
Both teams invested a lot of time in educating mail carriers and preparing them for all possible situations. Employees could access Youtube on their tablets to watch educational videos and to learn how to solve unknown issues.
It’s one of many cases how Tasker clients managed to overcome resistance and get their teams to use new software. Here are a few more tips on how to help your workforce with the transition.
How to Make Digitization Easier on Your Team?
An influential and tech-savvy colleague
Every team probably has that one person obsessed with the latest technologies has all the trendy gadgets and can name all the cloud trends for the five upcoming years. It’s great to have that person because he or she can help others go through the transition. Because it’s one thing when management says something is mandatory and another when your colleague is there to help you out.
We can say from our experience that bonus programs work the best when it comes to motivating your team to use new tools or working methods. We discuss reward systems more in another article, you can check it here:
In summary, bonuses motivate your team to go one step further and achieve new milestones, and implementing a new FSM system is a challenging one. One of Tasker clients, Konekesko, used bonuses to encourage employees to use Tasker FSM software. Employees were praised for detailed task reports that include visual information, comments, time and resource summaries, customer questionnaires.
And it worked wonders – in a few months, the team wasn’t making any mistakes and got completely comfortable with the new system.
Start with smaller steps
By that, we mean to start with a more straightforward system, something that’s easy to use and understand even for not tech-savvy employees. Tasker FSM software is designed to help everyone feel confident in using it. Our team also offers individual onboarding sessions where we introduce your team to Tasker features and benefits.
Evolve your tools
When your team begins to feel comfortable using a new tool and makes fewer mistakes, you have a green light. Again, even new features require the steps mentioned above because if you made it so far, it would be a pity to cripple.
For this reason, Tasker developed its solution to evolve together with customers. You can add and start using additional functionalities to optimize field service digitization even more.
Digitization can be daunting to start. You might be concerned whether your team takes it positively or resents it. We understand your concerns and can recommend embracing modernization and attaining it step by step with no pressure on the team. On top of that, choose field service operation management software to serve your business and help with the transition. You can check Tasker’s plans and see what works for a modern workforce.