An expanding field service business can be a tough challenge, even for the most experienced entrepreneurs. You need to manage a growing team, ensure smooth operational flow, and always be on top of all business processes and operations.
It’s difficult to keep yourself going when everything needs your attention and evaluation. Therefore, every company has to have a competitive field service operation manager, who could excel in taking care of processes within the organization.
However, to be successful at managing business operations, you should not only know how to plan and execute tasks, but also engage with your team, and help them grow. Team managers and leaders have an evident impact on employees’ performance and well-being. Managers are responsible for 70% of the team’s engagement, which proves that a company can’t flourish if your employees don’t get professional guidance.
So, what does it take to become an exceptional leader that your team wants to follow, and how can you become one?
Field service manager’s responsibilities
A field service business operation manager like any other supervisor is responsible for monitoring and enhancing daily performance, building processes based on business goals, and measuring the efficiency of systems and procedures. A competent person has to know how to gauge a company’s effectiveness and find methods and tools to meet set KPI’s.
They also need to be a link between team members and executives, ensuring that everyone is doing their job and is satisfied. Operation managers directly communicate with clients and transfer that information to employees. They plan and implement budget schemes for every operation, both short and long-term, and make sure reports are intact.
For a person to thrive in this position, it’s essential to have exceptional communication, time and task management, and analytical skills. A business operation manager also has to showcase strong skills and expertise in:
- Managing other team members
- Knowledge of financial services
- Excellent organizational skills as well as the ability to meet deadlines
- Strong communication skills, both orally and in print
- Intuitive, analytical, and problem-solving skills
- Presenting budgets, schedules, plans, and business models to different audiences
- Can work under pressure
What Makes You a Good Leader?
You can be the best at conducting reports and managing your time, but without leadership skills, it’s difficult to lead the team to great accomplishments. In the book titled “Leadership that Gets Results” (2000), author and psychologist Daniel Goleman presents six leadership styles: authoritarian, paternalistic, democratic, laissez-faire, transactional, and transformational.
Authoritarian style unfolds in the hierarchy-based leadership style. This type is grounded with one unquestionable supervisor, who often ignores the team’s input. It can result in a hostile working environment and low employee engagement.
The paternalistic type creates family-based relationships among team members and a leader. It creates a familiar and safe working environment, yet at the same time, paternalistic managers risk building tension and escalating fear for employees to express their concerns.
Democratic leadership is formed of different opinions and inputs. Each team member feels free to express his or her point of view and be taken seriously. However, this type fails if the leader is too democratic and can’t provide professional guidance and keep the workforce in order.
The laissez-faire style is the most liberal one. A laissez-faire leader is most likely to put all responsibilities on employees’ shoulders and trust them completely. It can be beneficial in creative sectors, otherwise, it can lack senior input.
The transactional type is often found in retail and sales. The style is based on reward systems and tangible achievements. As for a leader, it’s essential to keep in mind that not everyone can perform at the same pace, and some tasks can be harder to tackle than others.
Transformational, at first, it can seem a bit pushy because a manager always motivates a team to go further and achieve more. Yet it’s proven to perform better than most of the other leadership types, especially if management invests in developing learning opportunities for employees.
Although a leadership type can construct in time, you should always aim to improve your team management skills. Taskque highlights some of the main features a great leader should possess: integrity, confidence, commitment, passion, decision-making, accountability, empathy. It’s never too late to work on your own performance and strive for the best. However, it’s beneficial to have additional tools to help to master field service business operations.
Tasker – a Digital Field Service Business Operation Manager
With new advanced technologies and digital tools, it becomes easier to manage business operations. Tasker is an example of such technologies. We deliver software for field service companies, to help them excel in their industry and simplify business operation management. While more than half of field service companies do their administrative work manually, you can stand out with fast and efficient FSM software.
Tasker enables digitizing documents, planning routes and dispatching, conducting reports, and evaluating employees’ performance. Sound like a lot? We also provide inventory monitoring, working in offline mode, real-time call alerts, and other essential business operation management functionalities. If you want to improve your company and accelerate its growth, visit us to learn more about FSM solutions for your team.