Automating organizational operations can save a company’s resources amid a recession
The recent health and economic crisis showed how fragile the global economy was. Regardless of the country, the pandemic affected almost all sectors, from health care institutions to FSM companies. 75% of European companies predict negative economic consequences due to the spread of unemployment.
We can already see how millions of people are losing jobs, and companies are losing clients. But the emergency is not the time to sit and wait – it’s time to act.
The European Union is allocating a €540 billion support package for individuals and enterprises whose work has been suspended. While it’s a temporary solution, many companies choose to see this crisis and the upcoming ones as an opportunity to reform the business.
What are companies doing to keep the business going?
Remote work has been around for years. Employee questionnaires show that the remote model increases productivity and can reduce working hours. But many organizations argued whether the model works or it makes it more arduous to track employees. During the emergency, the number of European companies managing remote staff grew from 4% to 88%, saving many businesses from collapsing.
During the social distancing period, online communication tools like Slack, Zoom, Skype were the saviors of many businesses. People moved online to work, study, and keep in contact with loved ones. It showed that companies don’t need that many business trips, meetings, or conferences to get the work done and that most of the workload can be done remotely.
Contactless FSM tools
While digital companies can ensure remote work opportunities for their staff, it’s not possible for everyone. Field service organizations need to send employees to physical locations, which often requires to be in contact with other people. In March and at the beginning of April, Taskertools released our own contactless tools to support FSM businesses.
Contactless tools like a digital signature and QR code functionality provide needed security and distance between customers and workers, limiting performance disruptions and downtime.
Why is the crisis the best time for automation?
The slowdown of the business gives time to eradicate grey spots. Your business grey areas include unnecessary operations, business disruptions, poor employee performance. Without a careful assessment, it’s challenging to see resource leaks.
Fewer client inquiries don’t mean it’s a time to rest. You can assess your business operations and see how many of them could be eliminated or improved. Perhaps you’re still relying on the old time and task management methods, which inevitably consumes the company’s resources. It’s a convenient time to evaluate employee performance, see how each team member is doing, and determine if their work meets your company’s needs.
How can business process automation save your company?
Agile enterprises around the world use this time to innovate. They use automation, robotics, artificial intelligence to conduct business and avoid the spread of the virus.
But the pandemic is only one of the possible global alerts, and you should always be prepared to save your business. A downturn is a favorable time to start business process automation because you have more time to focus on your organization and onboard the staff on new developments.
Automation lets you see the bigger picture
By automating the company’s procedures, you can see how much time it takes to finish tasks and how much of it is wasted on unnecessary activities. It can be as simple as using a pen and paper to keep track of technician routes, which often leads to double scheduling and loss of information.
Automation lets you choose the most optimal and cost-saving operational flow to avoid resource leaks.
Automation eliminates human error
Such processes as invoicing, dispatching, reporting can be quickly done via one automated system. This way, your company avoids human-made errors, saves costs, and maintains good relationships with customers and business partners.
Recurring tasks like reporting, billing, or time tracking hinder employees from their direct work. It does not only increase the risk of error but also prolongs other operations.
The fast and intuitive reaction
While nothing can replace human-to-human communication, artificial customer support is getting very close. Personalization and attention to customers’ needs and complaints are essential, but many issues can be solved using automated response systems.
They react immediately and accurately, saving you time and money, and helping maintain client retention. It keeps track of clients’ reports and experiences with your team, which, in the end, helps identify mistakes and eliminate them.
Taskertools for automated FSM businesses
The COVID-19 crisis showed that we need to be prepared and alerted to keep the economy running. The unpreparedness of some sectors resulted in millions of people being furloughed and businesses shutting down. While automation is only one way of dealing with the current and upcoming retention, it’s important to find opportunities in times of economic hardship.
Taskertools is devoted to our clients and their business success. We seek to mitigate changes that affect your business during the crisis. Our field service management software is a fully automated solution helping organize and execute field tasks and keep your customers satisfied. Learn more about Taskertools solution to improve your business resistance during a global downturn.