The foundation of any successful company is employees. Without a devoted team of professionals, even the most promising business idea can’t survive. However, a lot of field service enterprises suffer from increased turnover rates. Although a low rate of turnover is quite standard and even encourages improvement, increased numbers can be cancerous to the company.
It’s difficult to measure the actual cost of employee turnover, as it solely depends on the position, industry, and market, but the Center for American progress study shows that turnover can cost up to 213% of a former employee’s salary to the company. It includes severance pay, search for new talents, onboarding and training sessions, paperwork, and so on.
What Causes Increased Turnover?
Lithuanian industrial companies should be happy because the industrial turnover rate dropped by more than half from 2005 to 2017. Yet it’s still a crippling issue that stagnates business growth.
There can be numerous reasons why people quit their jobs. Some of them decide to leave because of better opportunities, and some quit because of a hostile working environment.
One of the often-overlooked reasons is poor work scheduling. Working overtime, inconsistent schedule and task planning, working on weekends increase field service turnover rates. The good news is – it’s avoidable.
Tasker has a long experience in working with management and planning software, and we understand how vital scheduling is. We collected four tips to help you master employees’ retention and forget about turnover rates only by improving the company’s scheduling game.
How to Improve the Company’s Scheduling?
Employee and business scheduling begins with acknowledging your team’s efforts and their professional duties. It’s also important to keep in mind four main pillars of the organized and satisfied workforce.
- Working hours
Many field service technicians work part-time for more than one company. When they have to juggle two or more time tables continually, it can lead them to quit one. You should be mindful of their schedule and understand that employees have priorities in other jobs, too.
If you know that an employee has another job, make sure not to double-schedule them. Sometimes the team member may have to work on weekends or make some shifts, but if it happens frequently, don’t be surprised if the person chooses a more suitable schedule.
2. Value employees’ time
Field service companies often operate at different than standard business hours. For instance, plumbing maintenance usually comes before office hours or after everyone leaves. But if workers have to always work at night or early mornings, it gets tiring. You should clarify such scheduling at the job interview or onboarding period and mix their shifts so that employees could adjust their working hours to their personal lives.
It’s crucial to create a working environment where every employee could maintain healthy work and life balance. Because happy employees = successful business.
3. More flexibility
It’s shown that workplace flexibility increases employee satisfaction and retention. As more and more people choose to work remotely or freelance, it gives the freedom to plan your time and enjoy personal life more. However, some professions don’t have such a luxury to work from a beach in Thailand. Most field service operations belong to this category.
Yet you can ensure more flexibility by giving the ability for employees to choose the working hours themselves. It means that a person has to perform a certain number of hours, but he or she can schedule it personally. It helps if a worker has another job or personal emergencies. Additionally, it shows trust and respect for the employee’s abilities to manage a workload.
4. Scheduling software
We live in a digital age, so it would be a shame to exclude digital planning tools. And the best example of such assistance for the field service scheduling is field service management software.
FSM platforms are a multipurpose tool for field business operation management, and workforce scheduling is one of the main functionalities. It helps with tracking employees’ time and work schedules, so even if they manage their tasks individually, it’s a great solution to follow up with the plan.
For employees, you can add notes, leave comments, and write sub-tasks.
Tasker provides onboarding for service managers to help them get a grip on how the system works. Afterwards, they can train their team members and improve the overall company’s time management skills.
Time management should always be the top quality of any workforce. Not everyone is organized, therefore, additional assistance always comes in handy. If you are keen on trying something new for your team or want to improve their working experience, check Tasker plans. We offer a tier plan system to meet different business and workforce needs. Our FSM software is versatile enough to cover all your business operations, simplify daily tasks, and empower your workforce.