In times, when your business is growing, and the client base is expanding, things can get a bit hectic, and it might cause you and your team to work overtime. Sometimes working overtime is inevitable, but it can quickly get out of hand.
First of all, it’s harmful to employees’ performance, and second of all, it affects all business operation management aspects of your company. The issue gets more severe when you don’t have the right tools to record and manage overtime.
Field service companies know this too well. For instance, you have a situation where technicians go to a call, but it’s difficult to determine the time they spent on the spot. Later on, it can cause mistakes in invoices and reports to clients. Then clients turn to a project manager, and the whole chain stumbles. However, lousy overtime planning is also destructive to employees’ work efficiency.
Overtime Scheduling Effect on Employees
Yes, we made it clear that working overtime sometimes is unavoidable, whether you have a surge of new orders or holiday season is around the corner. However, it’s yours, as a team manager or a leader, responsibility to make sure that it doesn’t harm employees. A few complaints under one’s breath won’t kill you, but soon it can develop into more than mean words.
Improper overtime scheduling reduces motivation
If an employee continually works overtime, it damages his or her performance and self-esteem. Although you might pay double for extra hours, everyone needs life and work balance.
If a team leader always puts extra hours on employees’ shoulders, it also shows that the company doesn’t respect their time and autonomy. When employees don’t get enough time to refresh their minds and relax from working, they might experience burnout or lack of motivation.
Emerging health problems
One can do only so much. We aren’t machines, and regardless of whether you’re a project manager, CEO, or field service engineer, you need time to unwind from work. Working overtime takes precious hours spent with one’s family and enjoying a personal life. At the same time, more work than usual causes stress and anxiety. These perils increase the chances of sleep deprivation or even insomnia and other mental health issues.
Burnout is one of the “trendy” conditions in today’s working environment. A study conducted by University College London and the Finnish Institute of Occupational Health found that constantly working overtime increases heart-related diseases by 60%. So, it’s not only unhealthy, but improper overtime scheduling can also severely damage employees’ health.
Poor overtime scheduling lowers employees’ morale and creates a hostile working environment, which is why many workers quit their jobs. The more people have to do overtime, the higher is the turnover rate. As a team leader, you might want to save money instead of hiring more human resources, but in the end, you might lose the best talents.
How to Improve Overtime Scheduling?
Although it seems that the ground below your feet is shaking, everything can be fixed with good old time management. And of course, you shouldn’t forget that we live in a digital age with myriads of online tools to improve work efficiency.
Field service business management software should be your number one assistant. You would be surprised how many field service companies still operate manually. Yes, they write things on paper or Excel sheets… So, it comes as no surprise that eventually assignments pile up, and everyone has to work overtime.
Tasker FSM software takes the burden of the team’s shoulders and makes your work more organized and smooth. The system allows registering each task a client assigns and following with updates. This way, you can clearly see how long each employee needs to reach the location and perform a task.
FSM software is highly interactive, clients can mark when a task is completed and add additional ones if needed. It facilitates employee’s evaluation and workload assessment.
You can’t expect everyone to be a jack of all trades. When a team receives extra tasks, it becomes challenging to prioritize what’s important. Therefore, when an employee knows his responsibilities, he can make them a priority. Setting a clear performance goal doesn’t mean it’s only for employees, it’s also important for management to understand what to expect from a worker and respect the boundaries.
Ask for feedback
Tasker provides field service operation management solutions, so we know how essential feedback is for a company. Whether it comes from clients or your own team, it’s vital to listen if you want your business to grow and thrive.
Even if you can’t avoid overtime, make sure your team feels appreciated. Encourage them to express their concerns and be attentive.
You couldn’t find a company that has never faced an issue, especially when it comes to workforce management. Leading a team is not only about performance, but it’s also about constant improvement and attention — however, no need to do everything by yourself.
Tasker FSM is customized to meet different business and workforce needs. We offer a business operation management solution for field service companies that seek to flourish in modernization and simplify their business processes. Check Tasker plans and see what works for your team!