Field service is a well-established industry. However, with emerging modernization and digitization processes, the sector is transforming along. New technologies, techniques, and work tools are entering the field. Rising changes also affect the industry’s job market. Despite new occupations, skill sets and experience requirements for different field service positions also evolve.
When it comes to field service, it’s impossible to forget the most vital part – a workforce. A team of technicians, engineers, and other specialists has to be well-trained and prepared for every possible situation. However, at the same time, the workforce is one of the most significant issues facing the industry. The problem with field workers is an ageing labour force and difficulties with applying new systems and work tools.
There’s still a lot of resistance with digital tools like field service management software and computerized devices, or other business operation planning systems. Teams aren’t adequately trained and therefore hinder the sector.
As a solution, many companies stick to manual work or ditch the digitization process altogether. Although 52% of field service companies rely on manual labour, it can’t stay this way for too long. The market trends bring technologies like artificial intelligence, internet of things, and many more, which can’t be integrated correctly without trained talents.
Therefore, if you’re looking to expand your field service team, it’s essential to know what to look for. In this article, we will be focusing on field service engineers and their role in the field service sector.
What Is a Field Service Engineer, and What Do They Do?
Field service engineers are similar to field service technicians, they perform most common field service tasks such as repair, installation, and maintenance. On top of that, these professionals manage the team, assign tasks, conduct reports, and maintain customer relationships. Field service engineers travel to calls and carry out mechanical and electrical assignments such as installing lighting, configuring hardware, maintaining security settings, and similar.
Additionally, they also perform troubleshooting, demonstrate equipment to clients, and show how to use it.
What are the differences between field service engineers and technicians?
Although both occupations are quite similar, initially engineers take on more responsibilities. In most cases, companies demand a bachelor’s degree to obtain the position, because job responsibilities include planning installations and creating a workflow for other teammates. They also supervise field technicians and evaluate their work.
How to Become a Field Service Engineer?
As mentioned, a field service engineer has to have at least a bachelor’s degree in the desired engineering field. Many continue with a master’s degree to expand career opportunities and reach senior positions. Despite a degree, a competent field engineer should showcase some of the necessary skills:
- Mechanical skills
- Communication with a team and clients
- Knowledge of computer software and hardware
- Problem-solving abilities and analytical thinking
- Organizational skills and tasks management
- Attention to detail
However, skills and education pay off, because on average field service engineers can make up to 66 thousand USD per year. Senior positions with a master’s degree can earn as much as 90 thousand USD per year. Of course, these numbers are targeted to the US market, but the growing need for a trained field service workforce is changing the job market in other countries too, including the European market.
Empower Your Workforce With Tasker
These days many leaders believe that table tennis and colourful beanbags are enough to satisfy employees. However, the most effective ways to attract and maintain the most exceptional talents are encouragement and growth mindset. You should always seek to motivate your team with development opportunities and care for their experience.
A great way to establish learning in a field service company is to use the latest digital tools to boost the team’s work. Field service management systems are ideal for saving time and making performance more efficient. Equip your team with modern devices, provide courses, and empower them to go further. This way, you will have a motivated and accomplished group of workers.
Tasker is a leading cloud-based field service management software provider in the Baltics region. Our goal is to deliver one system that can serve your business in many ways. We strive to simplify your business operations, help to go paperless, and most importantly – motivate your team and help them grow. Learn more about our solution and check the best package for your organization.