Field service is a well-established industry. However, with rising modernization and digitization processes, the sector is transforming along. New technologies, techniques, and work tools are entering the field.
When it comes to field service, the most vital part of the business is the workforce. Field service engineers and technicians are the representation of your company. Although their primary duties are repair and maintenance, they are also responsible for communication with customers and upselling opportunities.
In other words, a field service engineer and technician team has to be well-trained and prepared for every possible situation.
Experienced engineers are necessary for running a smooth field service business, but the challenging part is finding suitable candidates. The current market is rapidly changing; new tools, technologies, and advancements push the workforce to change along.
That is why we prepared this article to give you all the information on what to look for in a field service engineer.
What Is a Field Service Engineer, and What Do They Do?
Field service engineer is a similar role to service technicians. They perform everyday field service tasks such as repair, installation, and maintenance. On top of that, these professionals manage the team, assign tasks, conduct reports, and maintain customer relationships.
Field service engineers travel to calls and carry out mechanical and electrical assignments such as installing lighting, configuring hardware, maintaining security settings, and others based on their job specifics.
Additionally, they also perform troubleshooting, demonstrate equipment to clients, and show how to use it.
What are the differences between field service engineers and technicians?
Although both occupations are quite similar, engineers initially take on more responsibilities. That’s why companies demand a bachelor’s degree to obtain the position because job responsibilities include planning installations and creating a workflow for other teammates and evaluating their work.
How to Become a Field Service Engineer?
As mentioned, a field service engineer has to have at least a bachelor’s degree in the desired engineering niche. Many continue with a master’s degree to expand career opportunities and reach senior positions.
Despite a degree, a competent field engineer should showcase some of the essential skills:
- Mechanical skills
- Communication with the team and clients
- Knowledge of computer software and hardware
- Problem-solving abilities and analytical thinking
- Organizational skills and tasks management
- Attention to detail
How big is the field service engineer salary: breakdown by country
The field service engineer position requires a degree and a lot of expertise in the industry. But if you are willing to put in the hours, field service engineers make around $69,275 per year on average. Senior positions with a master’s degree can earn close to 90 thousand USD per year.
Salaries in other countries:
Tools for field service engineers
The most effective ways to attract and maintain the most exceptional talents are encouragement and a growth mindset. It’s important to always seek to motivate your team with development opportunities and care for their experience.
A great way to establish learning in a field service company is to use the latest digital tools to boost the team’s work. Field service management systems are ideal for saving field engineers and technicians time and making performance more efficient.
With the Tasker FSM solution, you can equip your team with modern devices, provide learning opportunities, and empower your employees to go further. This makes sure you will have a motivated and accomplished group of workers.
Tasker is a leading cloud-based field service management software provider in the Baltics region. Our goal is to deliver one system that can serve your business on multiple levels. We strive to simplify your business operations, help go paperless, and most importantly – motivate your team and help them grow.