The supply for tailored field service management solutions is growing exponentially. Due to increased supply and customer needs, field companies are also becoming pickier and look for FSM service providers, focusing on a specific industry, business size, and integration.
According to the recently published Gartner Magic Quadrant for Field Service Management report, the sector will continue to grow and see many changes in the upcoming years. One of them is the developing need for specialized services.
The report suggests that mobile augmented-reality collaboration and knowledge-sharing tools will contain 50% of field service management deployments by 2025, compared to only 10% in 2019.Gartner
Gartner also predicts that, in the upcoming years, service suppliers will focus on artificial intelligence, service automation, data security, and FSM service specialization.
With more companies entering the market, it’s important to filter the best incumbents and choose a service that can meet your specific business needs.
Gartner’s report suggests that most of the FSM companies fall under two categories
Companies with a high volume of orders. These organizations work with teams that have calls throughout the day. Specifics of work range from emergencies, maintenance work to different industries.
Companies with complex operations or both complex and high volume operations. These organizations specialize in specific equipment and parts, serving sophisticated service demands. Technicians in these organizations are specifically trained and prepared to deal with complex projects, usually planned beforehand.
Regardless of your service nature, Gartner recommends relying on tailored FSM solutions to succeed in the upcoming years. It’s better to choose a provider that matches your company’s size, industry, and specifics, to get the most out of the FSM service.
What should you look for in the FSM service provider?
Do they serve companies your size? It’s essential to find an FSM service provider that serves your size businesses. SOHO and small to mid-size companies should avoid FSM integrations, offering enterprise-size plans. It might not meet small business needs and your budget, as you would be paying for features, you don’t use.
On the other hand, large organizations may also struggle to get their needs met by a service provider specializing in small businesses. FSM solution providers focusing on small teams might not provide you with dedicated support, business-specific features, and add-ons.
Industry-specific service. Even though the provider of your choice specializes in more than one industry, the essential part is to find the one that has a strong knowledge of your targeted field. This way, the company can offer a tailored solution and tools to match your business objectives. If the service provider offers a solution for your industry, it should include all necessary add-ons, integrations, and knowledge base.
FSM Customer service. Customer service should appear on your priority list when you pick an FSM solution and tools because you will need someone to tackle your issues without causing downtime.
Before you take the next step, make sure to familiarise yourself with their customer care policies.
Do they offer AI-based monitoring and maintenance, or do they have physical teams to schedule maintenance and monitoring?
These options depend on your business requirements. If you run a large team, it’s better to choose AI-optimized customer service to predict repairs and maintenance without causing you downtime. Smaller teams benefit more from physical assistance as they don’t run a large client base and wouldn’t use many AI-powered services.
FSM solution integration process. The implementation process might take longer than expected if the service provider can’t customize the product to your organization’s pre-existing systems. Analyze their onboarding process and the ease of implementation.
We recommend considering these points:
- What integration do they offer?
- What changes do you have to make before implementing the new system?
- Do they offer team onboarding and education sessions?
- How long would it take to integrate software into your organization’s operation flow?
Gartner Magic Quadrant for Field Service Management also emphasizes that organizations should look for a service provider that can ensure full mobile adaptation, optimized dispatching, warranty repairs and maintenance, employee workload, and maintenance call scheduling. Also, a powerful FSM solution should have a strong knowledge and resource base to serve companies like yours.
FSM solution for small to medium-size business
If you’re looking for a tailored solution for your business, Tasker serves small to mid-size companies focusing on heavy machinery, vending, facility management, security, utilities, HVAC, plumbing industries. We make sure to meet your business specifics and requirements with easy implementation and industry-specific solutions.
See our plans to find the integration that fits your needs.