Field operations as service date back centuries, although working methods have changed tremendously, the service still plays a significant role in many different industries. There are four main types of fieldwork: repair, maintenance, installation, and consultation. Industries from heavy machinery to gardening use field service to maintain impeccable work and ensure damage-free delivery.
However, when a business is expanding, the field technicians’ team grows along, and it requires professional guidance. Field service operation management is essential to keep the team’s efficiency and represent your business professionally. It’s challenging to keep up with excellent work when managing bigger teams. A great help is digital tools like field service management (FSM) software.
This type of assistance is becoming more and more popular among established companies. Although only 48% of field companies use digital planning systems, the influence of such service is growing. FSM helps to fight some significant obstacles that institutions face, such as manual work, delays, errors, paperwork, and low team’s involvement.
Tasker is one of the leading FSM solutions in Europe. Tasker cloud-based field service management software is designed to serve every level of business, from small teams to the expanding ones.
Our company mainly focuses on building maintenance, security, heavy machinery, vending, landscaping, HVAC, appliance repair, and plumbing industries, but we are always keen on expanding our horizons. The Tasker solution is fully digitized and can be customized to specific business needs.
However, it would only be words if we didn’t show you the ways how FSM can help your business improve its field service management and thrive.
5 Ways FSM Benefits Business Operations
- Reduced costs
Despite the rapid digitization, 52% of companies still use manual work for their field service operations. Manual labour is costly and can cause delays and mistakes. What a top-level FSM software does is it changes hand-operated work to a fully automated performance.
Automation reduces mistakes and delays, which results in saved resources. Other than that, the system optimizes technicians’ work and eliminates the time wasted on finding an available team member or going to the same call multiple times due to miscommunication. Additionally, a company managing its field operations on a digital platform reduces paperwork and furthermore waste.
2. Automated processes
When a company is growing, it’s essential to implement automated processes to save time and avoid miscommunication between departments, team members, and clients. FSM software enables employees from different departments to communicate more efficiently, instantly access needed information, and leave their input.
Your clients also benefit from an FSM solution, because they can take and upload pictures showing a particular issue they need you to solve. This way, a designated employee can repair it faster and more accurately. Later on, a client can leave a review of the employee’s performance and conduct a brief survey to ensure smoother work in the future.
Improvement is key to a successful business. However, it’s complicated to evaluate your field team without digital assistance. FSM software enables you to track employees’ routes and task execution time, which helps with measuring performance efficiency.
Additionally, a field service management system allows clients to leave their insights and comments about appointed technicians and their work. You can export reports about your team’s tasks and evaluate them better individually, and define the weak and strong points of your organization.
4. Empowered workforce
A team equipped with the latest technologies to carry out tasks is an empowered workforce. FSM software benefits employees in many ways. The system eliminates miscommunication with dispatchers and clients and allows technicians to get a better grip on their work.
The software accelerates daily work operations, hence an employee can perform more tasks and gain additional benefits and compensation. A digitized system cuts down administrative work. As a result, technicians can focus on tasks instead of filing the paperwork.
5. Digital documents
Digital documents are a sustainable and reliable way to record business operations. Depending on a service provider, you can choose from cloud-based field service management software or web-based field service management software. Each module allows storing documents online and sharing them among responsible parties. Digital documentation prevents from lost information and unplanned leaks.
You don’t need to fill evaluation sheets or write invoices and bills manually, because the system has your back and does everything automatically.
Tasker: An FSM Software Solution for Every Business
Managing a field service company can be challenging, especially when the business is growing. As a team manager or business owner, you should always look for ways to optimize your business operations and motivate your team. A top-grade FSM software is an indispensable solution for a modern company.
Tasker seeks to make business procedures easier for field service companies and offers an advanced FSM solution. Our software is customizable to meet your company’s needs and help it flourish. We work to ensure excellent customer care and empower every business to go further and meet modernization prepared.