field service worker

The HVAC industry (heating, ventilation, and air conditioning) is rapidly growing. It’s estimated to reach a CAGR of over 6.1% from 2019 to 2024, mostly due to emerging economies in the Asia Pacific region. Although the USA is still one of the leading countries, China and India are fastly establishing their influence within the market. 

The expanding market brings new trends to watch out for in 2020 and the upcoming years. Some trends are similar to other field service industries, such as technological development, mobile-focused services, and user-centric products, but there are a few unique points to pay attention to.

If you want your business to succeed in 2020 and the upcoming years, you should keep in mind these seven HVAC technology trends that will shape the sector.

HVAC industry trends 2020

1. Technological development

Digitization touched almost all industries in the world. The field service sector will benefit from it the most because the market is facing major workforce problems – from aging teams to lack of trained employees. Smart technologies like machine learning and AI-powered devices facilitate the transition to fully automated field business operations.

Don’t worry, it won’t replace humans, but smart technologies can help businesses to survive with smaller teams and optimize their sendings and performance efficiency.

2. Smart thermostats

Smart thermostats can be a helpful solution for large public facilities and private homes. These devices are designed to detect changes in temperatures, humidity levels, and air quality, and automatically adjust settings to preferred conditions. Smart thermostats can be navigated remotely and provide essential information to take maintenance precautions. 

Smart thermostats

3. Sustainable energy use

Sustainable energy use is not a trend anymore but a requirement. As heating and air conditioning technologies are often blamed for damaging effects on the environment, the HVAC industry has to make an effort to develop sustainable solutions. High-efficiency tools, energy-saving equipment, limited heat loss, renewable energy, and solar power are on the radar.

One of the significant improvements is that solar panels are available for individual buyers. They can be easily installed in a building and provide not only heating but also cooling.  

Air conditioning has been in the spotlight for a while now, too. For a long time, AC manufacturers were using toxic elements such as chlorofluorocarbons (CFC). Now, the industry is looking for more environmental-friendly solutions and pushing manufacturers to focus on making it happen.

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4. Smart homes

HVAC is a part of the construction, and as more households and even cities are shifting to environmental and tech-friendly solutions, so does HVAC. Automated households focus not only on sustainable energy but also on technology utilization, which means that heating, ventilation, and air conditioning have to be optimized to meet new standards.

technician working

5. SaaS implementation

Most of the trends mentioned above require planning and efficient operation management. It’s impossible to implement technological advancement, smart devices, and sustainable equipment using a pen and paper. A successful business has to look a few steps ahead. Field service management (FSM) software is a leading solution to simplify business operations and accelerate workforce performance.

A professional FSM platform enables companies to manage employees, plan routes, assign calls, and later on conduct administrative work digitally. As a result, you have a reliable system to eliminate all the trouble from daily field business operations.

6. Attention to marketing

Although field service companies mostly rely on traditional marketing efforts like face-to-face networking, events, and conferences, it’s slowly changing as the industry becomes more B2C oriented. 

Social media, press, and other communication channels can be useful to attract more B2C clients as more of individual house owners search for HVAC solutions for their homes. 

7. Mobile-friendly systems

Your website, social media channels, and business planning systems should be fully compatible with mobile devices. The number of mobile users exceeds desktop users, and it’s vital to ensure that everyone can access your service. 

Not only accessibility is essential, but also speed and navigation. User experience is what drives a business to a broader audience and helps to adapt to the new generation of consumers.

These trends might seem intimidating at first, but once you make the first step, things will go smoothly.

Learn more about the industry and the latest news in our definitive guide to FSM.