How can FSM software enable remote work in field service companies?
The remote work model isn’t a new thing. For many years, freelancers and independent contractors have been doing it. But in the past and especially in the past few months, the number of remote workers increased significantly. Coronavirus surged remote work and showed that it’s the only way to keep business running during a crisis.
Now, 98% of people agree that remote models are beneficial to them, and they would like to have an opportunity to do at least some of the work remotely. For many years, employees were striking for more freedom in the workplace, but companies weren’t convinced of its benefits.
The recent crisis showed that business stubbornness to practice remote work might lead to failure. Although some companies are already rushing employees to come back to offices, global tech giants are leading the way with successful examples of ensuring smooth work from home.
Facebook put into effect more flexible working policies, and the company expects that in 10 years, more than half of the employees will be working remotely. Twitter, Square, and Coinbase announced that from now on, employees would have a full right to work from home permanently. Google is giving $1,000 allowances for its employees to prepare their home offices for remote work.
The remote model is shown to increase employee productivity, life quality, and save money for both a company and a workforce. Yet not all businesses work equally, and for some, it might take more preparation to guarantee employment freedom to workers.
Remote field service workforce
Remote work doesn’t necessarily mean work from home. It gives employees the freedom to choose the desired work station. Field service companies usually have office employees and field technicians and engineers. While office workers do most of the work online, it’s not that easy for technicians.
But the management part faces a challenge to ensure smooth and reliable employee supervision working remotely. But with the right remote tools and management, everything is possible. Taskertools surveyed our company. It showed that remote work helped to get back on feet faster.
Office employees came back to normal much faster (+10% May vs. Feb) than technicians (+2%). The number of new users outperformed February by 17%, which proves that companies who could afford to rely on paper and pen before COVID-19, understood that there is no way to live through harsh times without technologies.
Why is it essential to ensure remote work opportunities?
Businesses during the COVID-19 crisis had to choose – stop working or move the workforce online. Most of them chose the latter, which proved to be a solution that could last beyond the pandemic. However, many were unprepared, and they couldn’t guarantee that each employee would have a stable internet connection, workstation, and time to work without distractions. Our unpreparedness showed that companies need to build an efficient remote work model to avoid downtime later.
Additionally, remote work saves resources. Organizations can save office space administration costs, food, commuting. According to WorkPlace Analytics, employees could save up to $6,500 a year by working from home. It lowers stress and workplace fatigue, working from home has a positive impact on the environment, and people have more time to enjoy their personal lives.
Preparing the team for remote work
Coming back to field service organizations, we noticed that many had the same concern – how can the remote management part of the company effectively manage technicians and engineers? What tools do you need to ensure that everyone’s on time and in place?
While we also had to send our team to work from home, it proved that it’s possible to keep the work as usual by using the right tools. Field service companies, for that purpose, can use the FSM software solution.
The tool is built for remote workforce management regardless of location. It means that it doesn’t matter where the administration is located as long as they have digital software. It allows planning and executing most of the company’s operations online.
A client registers an issue as a task request, office employees approve it and assign the task to the nearest available technician. Then the assigned technician is sent to the location to save time. After the issue is resolved, a client can leave feedback and receive a report with a performance review and details about a task both physically or remotely.
If you integrate FSM software into your business operations, then you might also transform your business workflow. Team members wouldn’t have to come to one office, and people would be able to work remotely from their desired location.
Taskertools FSM tool is designed for the same purpose – to accommodate the needs of clients and team members. The automated system breaks physical borders and allows you to manage work remotely. If that sounds like something you would like to try, check our plans to see what works best for your business.