Many consumers still associate plumbing with a guy with a dirty toolbox coming to your house to fix leaking pipes. But the plumbing industry is way more advanced than that, and it’s reaching new heights by improving customer service and integrating new and improved field service solutions.
The more the industry grows, the more limitations it encounters. Today, plumbing companies mainly struggle with ensuring workplace safety and a comfortable working environment for its employees, developing and integrating sustainable equipment, and managing water consumption. Although limiting, these issues push the industry forward to search for solutions and seek improvement. It inspired us to collect the main trends that will dominate the sector and lead the way to advanced plumbing.
6 Trends in the Plumbing Industry 2020
1. Educating your customers
As we mentioned at the beginning, many people still understand a plumber as an old-school repairman. Along with this association comes small prices and searching for the cheapest deal out there, despite the low quality. And it’s okay if everything ends fine, but a lot of times, when a repair fails and water floods your apartment, or even worse, you have to pay double if not triple.
By educating the audience, a service has to show them that plumbing is not a basic process one’s husband can do. It’s a job that requires a thorough assessment and mechanical skills. You have to help customers understand that high quality, in the end, saves money and helps to avoid emergencies. And as most of the consumers are online now, you have to find a way to start communication and introduce them to your educational content. It could be as simple as a company’s blog or social media channels. Because if you don’t have any online presence, do you even exist?
2. Online reputation
We naturally come to the second trend – online reputation. These days, for a company to establish and flourish, it’s critical to have good reviews and positive comments from clients. Even one lousy comment can cost several potential clients, so you have to ensure that users are satisfied.
You shouldn’t be afraid to engage with your customers, assist them with questions they have, while at the same time show them why your service is better than competitors’ and what value for the price it delivers.
3. Water and energy consumption
Annually, Europeans, on average, use 243 000 cubic hectometres of water for economic activities. Although the largest consumer is the agriculture industry, the plumbing industry has to make an effort to add its contribution to a better future.
Many household owners don’t even realize that their home appliances, like toilets and sinks, might be using more water due to small damages. Occasional checkups and maintenance are essential to keep water consumption low and avoid accidents. Another point to keep in mind is that a lot of wasted water could be saved with modern toilets. Modern toilets do not only reduce consumption but can also use more sustainable solutions such as rainwater.
4. More attention to aging pipes
Ageing pipes can become a severe problem if not managed properly. Even now, a lot of households still have old pipes that passed their utilization term, which can cause water contamination and leaks. Yet, to change pipes in the whole house takes a lot of work and investment.
The first step is, again, to educate consumers on how essential it is to do checkups and take care of ageing equipment. And although there might be no problem, it can be inconspicuous and rapidly evolve into something more serious.
5. Self-maintaining technology
From self-cleaning toilets to self-maintaining pipes, all these new technologies make life easier for people. At the same time, it can help to prevent damages and leakages. Modern plumbing companies also use automated sensors to avoid emergencies and maintain damage control. Everything could be controlled via one system and notify tenants and the responsible plumbing company if something has been intact.
6. Improved employee management
When there’s a call, you can’t waste time. It’s complicated to follow up with every technician, which makes it even harder to appoint them. Field service best practices show that task management software is one of the most effective tools to improve workforce productivity and efficiency.
The cloud-based solution can help your company to schedule employees, keep up with task updates, and conduct administrative work. While all the trends and tips above are essential to a company’s growth, with weak team management, you won’t attain them.
Tasker is one of the leading field service management software providers in Baltics. We carefully developed our solution based on the current trends and situation in the sector. We gauge our customers’ experiences and work to design even a better tool to simplify their business operations. Book a demo, and maybe you will meet the new year with the enhanced business.