“Alwark is known for its prompt and professional service. Our mobile repair service is constantly expanding, and to ensure the highest standards of services, we are constantly improving our processes.
We have implemented TASKER to manage our service desk operations more effectively. The system helps to quickly and efficiently plan and assign tasks to remote mobile service support. We get real-time information about on-going and completed work, faults covered by warranty, and customer reviews across the entire country, so we can promptly and efficiently organise delivery of spare parts from our warehouses and order them from manufacturers.
All information is immediately systematised into the service database and becomes the maintenance logbook for each machine. This helps us not only to quickly identify the possible causes of failure, but also to plan preventive maintenance work and regular technical maintenance. All this saves time and money for us and for our customers,” Tomas Mockus, the service manager of Alwark UAB, said.
The Alwark Group sells new and used special purpose machinery and vehicles — forklifts, snow removal vehicles, airport ground support equipment, municipal vehicles, etc. — offers long-term and short-term rental and maintenance services, and sells spare parts.